Maintaining Employee Expectations

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“Manage your expectations and you’ll manage your disappointments.” – Todd Lohenry The only element more important to a company’s success than client expectations is being able to manage employee expectations. In order to keep employees informed and content, a company needs to prioritize clarity, accountability, and understanding team roles. Employees should have clear outlines on…

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Self-Awareness and Feedback

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People who are internally driven not only perform well and create successful situations, they also give their coworkers permission to raise the bar on their own performance as well. Leaders can foster a culture like this by creating an open-feedback environment that is built on constructive criticism. Teammates that build each other up and maintain…

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How to Use Urgency in Your Business

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“Progressive improvement beats delayed perfection.” – Mark Twain False Sense of Urgency A false sense of urgency can be fixed with time management, but there is a greater problem to this issue: prioritizing tasks. Prioritizing is a skill that we develop over time because, as we get better at doing our jobs or running our…

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Maintaining Customer Satisfaction and Loyalty

Maintaining Customer Satisfaction and Loyalty

“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney Technology + Simplicity = Return Customers Technology is advancing faster and faster. The iPod is the perfect example for this, since every new version gets smaller, has more capabilities, and comes out faster than…

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